Privacy policy

XVape Philippines, operating at xvapeph.com, is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

By using this website or placing an order, you agree to the terms described in this policy. If you do not agree, please do not use this website.

What Information We Collect

We collect the following types of personal information when you use xvapeph.com:

  • Account information: Your full name, email address, mobile number, date of birth, and government-issued ID details required for age verification.
  • Order information: Delivery address, payment method, and purchase history.
  • Device and usage data: IP address, browser type, pages visited, and time spent on the website, collected via cookies and analytics tools.
  • Communication data: Messages sent to us via contact forms, email, or Messenger.

How We Use Your Information

We use the information we collect for the following purposes:

  • To verify your age in compliance with DTI Department Administrative Order No. 25-04 and Republic Act No. 11900.
  • To process and fulfill your orders, including shipping and delivery coordination.
  • To communicate with you about your orders, returns, or customer support requests.
  • To send you promotional messages about new products or offers, only if you have opted in.
  • To improve website performance and user experience through analytics.
  • To comply with legal obligations under Philippine law.

How We Share Your Information

We do not sell your personal data to third parties. We share your information only with:

  • Logistics and courier partners such as J and T Express and LBC, to deliver your orders and verify your age at point of delivery.
  • Payment processors such as PayMongo, which handle GCash, Maya, and card transactions securely.
  • Government authorities such as the DTI, if required by law or in response to a valid legal order.

Cookies

This website uses cookies to remember your age verification status, keep you logged in, and understand how visitors use the site. You can disable cookies in your browser settings, but some features of xvapeph.com may not function correctly without them.

Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data, subject to legal retention requirements.
  • Withdraw your consent to marketing communications at any time.
  • File a complaint with the National Privacy Commission if you believe your rights have been violated.

Data Retention

We retain your personal data for as long as your account is active and for a period of five years after your last transaction, as required for tax and regulatory compliance in the Philippines. Age verification records are retained in accordance with DTI requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at xvapeph.com/pages/privacy-policy. Continued use of the website after changes are published constitutes acceptance of the updated policy.

For privacy-related questions, please contact us through our contact page.