Contact information
Have a question about your order, need help choosing the right device, or want to report an issue? Our customer support team is here to help. We aim to respond to all inquiries within one business day.
Customer Support Hours
Monday to Saturday, 9:00 AM to 6:00 PM (Philippine Standard Time)
Closed on Sundays and Philippine public holidays.
Get in Touch
Send us a message anytime at support@xvapeph.com. We check and respond to emails every business day. For faster responses, please include your order number if your inquiry is about an existing order.
Facebook Messenger
Messenger is the fastest way to reach us for quick questions. Visit our Facebook page and click the Message button to start a chat. We typically reply within a few hours during support hours.
Viber
You may also reach us on Viber during support hours. Please send a text message first and our team will respond as soon as available.
Before You Contact Us
You may find an instant answer in one of these pages:
- Frequently Asked Questions — covers ordering, payment, delivery, and products
- Shipping Information — delivery timelines, rates, and courier tracking
- Returns and Refund Policy — eligibility, process, and timelines
- How to Order — step-by-step guide for new customers
What to Include in Your Message
To help us resolve your issue as quickly as possible, please include the following when you contact us:
- Your full name and registered email address.
- Your order number, if your inquiry is about a purchase.
- A clear description of your question or issue.
- Photos or a short video if you are reporting a damaged or defective product.
Company Information
Company Name:
Address:
Email: support@xvapeph.com
XVape Philippines sells exclusively to adults aged 18 years and above in accordance with Republic Act No. 11900. If you have concerns about age verification or compliance matters, please include this in your message and we will direct your inquiry to the appropriate team.